Q: What services do you provide? A: Our services include product development, sourcing, quality control, compliance monitoring, logistics coordination, sample development, production planning, and vendor management.
Q: Which markets do you serve? A: We primarily serve markets in North America, Europe, Australia, and other international destinations, working with brands, retailers, and importers worldwide.
Q: What types of garments do you handle? A: We specialize in various categories including casual wear, formal wear, activewear, children’s clothing, intimate apparel, and accessories. Our expertise covers knit, woven, and sweater products.
Q: What is your minimum order quantity (MOQ)? A: MOQs vary by product type and complexity, typically ranging from 1,000 to 5,000 pieces per style per color. We can discuss flexible arrangements for new partnerships.
Q: Do you handle both basic and fashion-forward designs? A: Yes, we work with everything from basic staples to trend-driven fashion pieces, offering design development support and technical expertise for all complexity levels.
Q: How do you ensure quality control? A: We maintain a comprehensive quality assurance program including pre-production approval, inline inspections, and final random inspections. Our QC team follows international standards and client-specific requirements.
Q: What certifications do your partner factories have? A: Our manufacturing partners hold various certifications including WRAP, BSCI, Oeko-Tex, GOTS, BCI, and other sustainability and compliance certifications as required by international buyers.
Q: How do you handle production capacity during peak seasons? A: We maintain relationships with multiple certified factories across Bangladesh, allowing us to distribute orders strategically and ensure on-time delivery even during busy periods.
Q: How do you ensure ethical manufacturing practices? A: We conduct regular factory audits, ensure fair labor practices, maintain safe working conditions, and comply with all local and international labor standards. Transparency and ethical sourcing are core to our operations.
Q: What about environmental sustainability? A: We partner with factories that implement sustainable practices, including water treatment systems, energy-efficient operations, and waste reduction programs. We can facilitate various eco-friendly certifications.
Q: Do you provide factory audit reports? A: Yes, we provide comprehensive audit reports and can arrange third-party audits as required by our clients. All compliance documentation is maintained and shared transparently.
Q: How is pricing determined? A: Pricing is based on factors including fabric costs, construction complexity, order quantity, delivery timeline, and current market conditions. We provide detailed cost breakdowns for transparency.
Q: What are your payment terms? A: Standard terms are typically 30% advance with the balance against shipping documents. We can discuss alternative arrangements like LC at sight or other terms based on the relationship and order value.
Q: Do prices include shipping and duties? A: We can quote FOB Chittagong/Dhaka prices or arrange CIF/DDP terms as requested. Import duties and local charges at destination are typically the buyer’s responsibility unless specifically agreed otherwise.
Q: What is your sample development timeline? A: Initial samples typically take 7-10 working days, with revisions requiring 3-5 days each. Timeline may vary based on fabric availability and design complexity.
Q: Do you charge for samples? A: We typically charge for samples and courier costs, which can be adjusted against confirmed orders. For long-term partners, we may waive sample charges for basic developments.
Q: Can you develop patterns and tech packs? A: Yes, our technical team can create detailed tech packs, grade patterns, and provide complete technical specifications based on your sketches or reference samples.
Q: What are typical production lead times? A: Production times vary by product category: basic knits 45-60 days, woven items 60-75 days, and complex fashion pieces 75-90 days from order confirmation and material approval.
Q: How do you handle rush orders? A: We can accommodate urgent orders subject to factory capacity and material availability. Rush orders may incur additional charges and require flexible fabric options.
Q: What shipping methods do you use? A: We primarily ship via sea freight from Chittagong and Dhaka ports. Air freight is available for urgent shipments. We work with major shipping lines and can arrange door-to-door delivery.
Q: What are your working hours? A: Our offices operate Saturday through Thursday, 9 AM to 6 PM Bangladesh Standard Time (GMT+6). We provide 24/7 email support for urgent matters.
Q: Do you provide regular production updates? A: Yes, we provide weekly production reports with photos and detailed status updates. Clients can also access real-time updates through our online portal.
Q: What languages do your team speak? A: Our team is fluent in English and Bengali, with additional language support available for specific markets as needed.
Q: How can new buyers start working with you? A: Contact us with your requirements, and we’ll arrange an initial consultation to understand your needs. We can provide company credentials, factory information, and capability presentations.
Q: Do you sign non-disclosure agreements (NDAs)? A: Yes, we routinely sign NDAs and maintain strict confidentiality for all client designs, specifications, and business information.
Q: Can you arrange factory visits for potential clients? A: Absolutely. We welcome client visits and can arrange comprehensive factory tours, capability presentations, and meetings with production teams.
